Help & Support

For technical support:


This section is dedicated to help and support for our customers and for people who would like to know which fume extractor they need for their process.

1. There is lots of information in our manuals which you can download here.

2. Try our FAQ section for general questions.

3. If you need support from an engineer then please complete a Technical Support Request.

4. If you would like to find out which fume extractor you need for your application then please complete the relevant Process Form

What's Covered in the Manual?

The following basic subjects are covered in the relevant product manuals that are available to download here. The manuals include the following:

  • Warranty registration
  • Consumables & spares
  • EC declaration of conformity
  • Warnings
  • Routine maintenance
  • Installing the machine
  • Control system
  • Filtration & changing filters
  • Trouble shooting

Frequently Asked Questions:

General questions and answers such as:

"On what days do Purex despatch goods to Europe?

Can be accessed in our FAQ section here.

Process support forms:

Complete these forms if you would like Purex to specify an extraction solution for a particular process...


Technical Support Request:

Complete these forms if you are experiencing an issue with a Purex System...

For emergency phone support please contact our 24 hour line on +44 (0)7775 661 806